> ## Documentation Index > Fetch the complete documentation index at: https://docs.paysight.io/llms.txt > Use this file to discover all available pages before exploring further. # Customer Management > Learn how to manage refunds, subscriptions, and blacklisting in Paysight using the Transactions or Customers section. Paysight provides robust tools for managing your customers, whether you need to issue refunds, update or cancel subscriptions, or restrict access via blacklisting. This guide brings together key customer management workflows, so you can support your users and business. *** ## What You Can Do With Paysight, you can: * **Refund Orders:** Issue full or partial refunds directly from a transaction or customer record. * **Unsubscribe Users:** Cancel recurring subscriptions or specific services. * **Blacklist Customers:** Block suspicious or unwanted users from making further purchases or accessing services. Each action can be performed from both the **Transactions** and **Customers** sections. *** ## Overview of Workflows Choose a workflow below for detailed steps: | Task | Where to Manage | Quick Description | | :--------------------- | :------------------------ | :----------------------------------------------------------------------------------------- | | **Refund an Order** | Transactions or Customers | Return money for a specific transaction; supports full or partial refund (merchant config) | | **Unsubscribe a User** | Transactions or Customers | Cancel a user's recurring subscription, either at a plan or user level | | **Blacklist a User** | Transactions or Customers | Prevent further payments or activity from a user/account | *** ## Step-by-Step Guides ### Refunding an Order At Paysight Dashboard, go to `Transactions`. You can use the search bar or filter options to locate the transaction you want to refund. Click the expand icon at the transaction, you can check it's customer and transaction details first to confirm. Click the `Actions` button and click `Refund` A prompt will appear with the customer's name, email and order number. You could also apply a custom refund amount by toggling `Custom Refund`. Once you are sure, press the red `Refund` button. At Paysight Dashboard, go to `Customers`. You can use the search bar based from their name, email, order number, last 4 digits, etc. It will show all the customer's transaction history Click the view/eye icon at the transaction, you can check it's customer and transaction details first to confirm. Click the `Actions` button and click `Refund` A prompt will appear with the customer's name, email and order number. You could also apply a custom refund amount by toggling `Custom Refund`. Once you are sure, press the red `Refund` button. ### Unsubscribing a User At Paysight Dashboard, go to `Transactions`. You can use the search bar or filter options to locate the transaction you want, to unsubscribe the user. Use the Filter Option `Type` and select `Sub Start`, `Sub Renewal` and Sub Retries, to check all subscribe transactions Click the expand icon at the transaction, you can check it's customer and transaction details first to confirm. Click the `Actions` button and click `Unsubscribe` A prompt will appear with the customer's email, subscription, description and merchant name. Once you are sure, press the red `Unsubscribe` button. At Paysight Dashboard, go to `Customers`. You can use the search bar based from their name, email, order number, last 4 digits, etc. It will show all the customer's transaction history Click the view/eye icon at the transaction, you can check it's customer and transaction details first to confirm. Click the `Actions` button and click `Unsubscribe` A prompt will appear with the customer's name, email and order number. You could also apply a custom refund amount by toggling `Custom Refund`. Once you are sure, press the red `Refund` button. ### Blacklisting a User At Paysight Dashboard, go to `Transactions`. You can use the search bar or filter options to locate the transaction you want to blacklist. Click the expand icon at the transaction, you can check it's customer and transaction details first to confirm. Click the `Actions` button and click `Blackist` A prompt will appear with the customer's name, email and order number. Once you are sure, press the red `Blacklist Customer` button. At Paysight Dashboard, go to `Customers`. You can use the search bar based from their name, email, order number, last 4 digits, etc. It will show all the customer's transaction history Click the view/eye icon at the transaction, you can check it's customer and transaction details first to confirm. Click the `Actions` button and click `Blackist` A prompt will appear with the customer's name, email and order number. Once you are sure, press the red `Blacklist Customer` button. *** **Important Notes!** * **Confirm first**: Make sure to confirm your customer's details first before finalizing the action. * **Partial actions**: You can refund or unsubscribe line items individually, without affecting a user's other services. * **Audit Trail**: Each change (refund, unsubscribe, blacklist) is recorded and timestamped in the activity log. * **Notifications**: Both your team and the customer will be automatically notified as configured in your settings. *** ## Other Guides and Resources Analyze performance, payments and trends with Paysight Reports Check your transactions with diverse filtering, detailed information, refunds and transaction types. Check which types of declines are there and what the decline codes means. Learn how to use Retry Strategy to minimize customer disruptions. ***