> ## Documentation Index
> Fetch the complete documentation index at: https://docs.paysight.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Adding a Parent Company Email

> Step-by-step guide for adding parent company emails to your Paysight account

This guide will walk you through the process of adding parent company emails to your Paysight account. Parent company emails are used to receive important notifications and system updates.

<Info>
  **What are Parent Company Emails?**

  Parent company emails are administrative email addresses that receive system-wide notifications, alerts, and important updates for your organization. These emails are separate from individual user accounts and are typically used by company administrators.
</Info>

## Prerequisites

<Warning>
  **Before You Begin**

  Make sure you have the following:

  * Administrative access to your Paysight account
  * Valid email addresses to add
  * Permission to modify company settings
</Warning>

## Step-by-Step Instructions

### Step 1: Navigate to Company Information

1. Log into your Paysight account
2. Navigate to the **Company Information** section
3. Look for the company with ID 101 (or your specific company ID)

<Tip>
  **Finding Your Company**

  Your company ID will be displayed in the top-left corner of the Company Information page. This helps identify which company you're managing.
</Tip>

### Step 2: Locate the Operator Emails Section

Scroll down to find the **Operator Emails** section, which is clearly labeled with the description:

> "List of emails, separated by commas, that will receive notifications from the system regarding this company."

<Note>
  **Understanding Operator Emails**

  Operator emails are the primary notification recipients for your company. These emails will receive:

  * System alerts
  * Payment notifications
  * Security updates
  * Account changes
</Note>

### Step 3: Add Email Addresses

1. Click in the **Operator Emails** text area
2. Add email addresses separated by commas
3. Each email should be a valid format (e.g., `admin@company.com`)

<Note>
  **Email Format Examples**

  ```
  admin@company.com,finance@company.com,alerts@company.com
  ```

  **Good formats:**

  * `john.doe@company.com`
  * `admin@company.com`
  * `finance@company.com`

  **Avoid:**

  * Spaces around commas
  * Invalid email formats
  * Duplicate email addresses
</Note>

### Step 4: Verify Email Addresses

<Warning>
  **Double-Check Your Emails**

  Before saving, verify that:

  * All email addresses are correctly formatted
  * No extra spaces or characters
  * All intended recipients are included
  * No duplicate entries
</Warning>

### Step 5: Save Changes

1. Click the **Save** or **Update** button
2. Wait for confirmation that changes have been saved
3. Verify the emails appear correctly in the list

<Success>
  **Confirmation**

  You should see a success message confirming that the operator emails have been updated. The new email addresses will now receive system notifications.
</Success>

## Best Practices

<Tip>
  **Email Management Tips**

  * **Use dedicated email addresses**: Create specific email addresses for system notifications (e.g., `alerts@company.com`)
  * **Include multiple administrators**: Add 2-3 email addresses to ensure notifications are always received
  * **Regular updates**: Review and update these emails when team members change
  * **Test notifications**: Send a test notification to verify emails are working
</Tip>

## Troubleshooting

### Common Issues

<Warning>
  **Email Not Receiving Notifications**

  If emails aren't receiving notifications:

  1. Check spam/junk folders
  2. Verify email addresses are correct
  3. Ensure email servers aren't blocking Paysight notifications
  4. Contact support if issues persist
</Warning>

### Email Format Issues

<Error>
  **Invalid Email Format**

  If you see an error about invalid email format:

  * Remove any spaces around commas
  * Check for typos in email addresses
  * Ensure each email has a valid domain
  * Remove any special characters except @ and .
</Error>

## Security Considerations

<Warning>
  **Important Security Notes**

  * **Limit access**: Only add emails for trusted administrators
  * **Regular audits**: Periodically review who has access to these notifications
  * **Secure emails**: Use company email addresses, not personal ones
  * **Documentation**: Keep a record of who has access to these notifications
</Warning>

## Support

<Info>
  **Need Help?**

  If you encounter any issues while adding parent company emails:

  * Check the troubleshooting section above
  * Contact Paysight support
  * Review your account permissions
  * Verify your company settings
</Info>

## Related Documentation

* [Company Management Guide](/guides/creating-a-company)
* [User Management](/guides/customer-management)
* [Security Best Practices](/guides/transactions)
* [Notification Settings](/webhooks)

***

<Note>
  **Last Updated**

  This guide was last updated on {current_date}. For the most current information, always refer to the latest version of this documentation.
</Note>