Overview
The Chargeback Upload Tool helps you quickly upload chargeback files from your processor, automatically extract the data, and match each chargeback to its corresponding transaction in Paysight. This ensures your reporting stays accurate, up-to-date, and easy to manage.
Automated Processing
Upload files and let Paysight automatically extract and match chargebacks.
Multiple Formats
Supports various processor file formats with flexible field mapping.
Accurate Reporting
Chargebacks appear in your reporting within 24 hours for recent disputes.
Supported File Formats & Required Data
Different processors provide different types of chargeback files—and not all formats contain the information needed for accurate matching. Paysight aims to support as many processor file formats as possible, but every file must contain a minimum set of data.Minimum Required Fields
Additional Helpful Fields
Files Lacking Required Information
How the Chargeback Upload Process Works
The upload and analysis flow is designed to be fast, accurate, and fully automated.1
Upload the File
Upload your chargeback file directly in the Paysight interface. The system analyzes the file immediately. If it matches a known processor format, extraction begins. If the file format is not recognized, the UI will display an error and you can reach out to us for assistance.
File upload and analysis typically complete within seconds.
2
Data Extraction
Once the format is identified, Paysight extracts chargeback rows from the file. We capture all relevant fields—including the minimum required ones—and prepare each record for matching against your transaction history.
3
Transaction Matching
Paysight automatically attempts to match each chargeback to a corresponding transaction using a multi-step matching process.
How Chargebacks Appear in Reporting
Chargebacks are recorded in Paysight using the Posted Date supplied in the uploaded file.Posted Date within last 90 days
Chargebacks automatically show in your reporting within 24 hours.
Posted Date older than 90 days
These chargebacks are recorded but do not automatically appear in reporting at this time. Please request an ad-hoc update from your account manager.
The Posted Date determines when chargebacks appear in your reports. Recent chargebacks (within 90 days) are automatically included, while older ones require manual reporting updates.
When to Contact Support
Need Help?You can contact Paysight support if:
- The system cannot identify your file format
- Your processor has recently changed their file layout
- You believe required fields are present but not detected
Best Practices
FAQs
What happens if my file format isn't recognized?
What happens if my file format isn't recognized?
The system will display an error message indicating the file type is not recognized. Contact support with a sample file, and we’ll work with you to add support for the format if it contains usable data.
Why aren't older chargebacks showing in my reports?
Why aren't older chargebacks showing in my reports?
Chargebacks with Posted Dates older than 90 days are recorded but don’t automatically appear in reporting. Contact your account manager to request an ad-hoc reporting update for these records.
What if a chargeback doesn't match any transaction?
What if a chargeback doesn't match any transaction?
Unmatched chargebacks are stored for manual review. This may happen if transaction data is missing, incorrect, or if the chargeback relates to a transaction outside your Paysight system.
Can I upload the same file twice?
Can I upload the same file twice?
Yes, but duplicate chargebacks will be automatically detected and ignored to prevent double counting. The system links duplicates to the original chargeback record.