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This guide will walk you through the process of adding parent company emails to your Paysight account. Parent company emails are used to receive important notifications and system updates.
What are Parent Company Emails?Parent company emails are administrative email addresses that receive system-wide notifications, alerts, and important updates for your organization. These emails are separate from individual user accounts and are typically used by company administrators.

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Prerequisites

Before You BeginMake sure you have the following:
  • Administrative access to your Paysight account
  • Valid email addresses to add
  • Permission to modify company settings

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Step-by-Step Instructions

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Step 1: Navigate to Company Information

  1. Log into your Paysight account
  2. Navigate to the Company Information section
  3. Look for the company with ID 101 (or your specific company ID)
Finding Your CompanyYour company ID will be displayed in the top-left corner of the Company Information page. This helps identify which company you’re managing.

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Step 2: Locate the Operator Emails Section

Scroll down to find the Operator Emails section, which is clearly labeled with the description:
“List of emails, separated by commas, that will receive notifications from the system regarding this company.”
Understanding Operator EmailsOperator emails are the primary notification recipients for your company. These emails will receive:
  • System alerts
  • Payment notifications
  • Security updates
  • Account changes

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Step 3: Add Email Addresses

  1. Click in the Operator Emails text area
  2. Add email addresses separated by commas
  3. Each email should be a valid format (e.g., admin@company.com)
Email Format Examples
admin@company.com,finance@company.com,alerts@company.com
Good formats:
  • john.doe@company.com
  • admin@company.com
  • finance@company.com
Avoid:
  • Spaces around commas
  • Invalid email formats
  • Duplicate email addresses

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Step 4: Verify Email Addresses

Double-Check Your EmailsBefore saving, verify that:
  • All email addresses are correctly formatted
  • No extra spaces or characters
  • All intended recipients are included
  • No duplicate entries

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Step 5: Save Changes

  1. Click the Save or Update button
  2. Wait for confirmation that changes have been saved
  3. Verify the emails appear correctly in the list

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Best Practices

Email Management Tips
  • Use dedicated email addresses: Create specific email addresses for system notifications (e.g., alerts@company.com)
  • Include multiple administrators: Add 2-3 email addresses to ensure notifications are always received
  • Regular updates: Review and update these emails when team members change
  • Test notifications: Send a test notification to verify emails are working

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Troubleshooting

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Common Issues

Email Not Receiving NotificationsIf emails aren’t receiving notifications:
  1. Check spam/junk folders
  2. Verify email addresses are correct
  3. Ensure email servers aren’t blocking Paysight notifications
  4. Contact support if issues persist

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Email Format Issues

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Security Considerations

Important Security Notes
  • Limit access: Only add emails for trusted administrators
  • Regular audits: Periodically review who has access to these notifications
  • Secure emails: Use company email addresses, not personal ones
  • Documentation: Keep a record of who has access to these notifications

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Support

Need Help?If you encounter any issues while adding parent company emails:
  • Check the troubleshooting section above
  • Contact Paysight support
  • Review your account permissions
  • Verify your company settings
Last UpdatedThis guide was last updated on . For the most current information, always refer to the latest version of this documentation.