Paysight Guides
Paysight Transactions
Simple, clear guide to Paysight’s Transactions page, covering payments, refunds, card declines, chargebacks, and customer actions.
Paysight’s Transactions page gives you full visibility into every payment, refund, decline, chargeback, and adjustment in your business. With built in filters and detailed transaction information, you can quickly find, review, and manage any transaction for smooth operations, customer service, and reconciliation.
Paysight Transactions gives you a real-time, reliable window into every customer event. With fast search, clear filters, and one click exports, you have what you need for great operations and customer support.
Transactions Page Overview
- Search and Filter: Find transactions instantly by customer email, order ID, subscription, MID, status, or date.
- Live Data Grid: See all payments, refunds, chargebacks, and subscriptions in real time.
- Bulk Actions: Adjust export size (up to 5000 rows), switch views, or export filtered results.
- Details: Expand any row to see full info, including customer details, card info, billing cycle, and status.
Quickly search by customer email or order to pull up the full payment, refund, and dispute history for any user.
Filters
We provide a wide range of filter options in Paysight Transactions, to make it easier for you to find and breakdown which transaction was made either in transaction types and status or filter by email/name, MIDs, order ID and more.Full Transaction Types
| Filter Option | Description |
|---|---|
| Alerts/CB | Shows chargeback alerts and card network early warnings. Helps spot at risk payments before a formal dispute is filed. |
| Opt In | Lists new subscription or membership sign-ups. Indicates users who started a recurring service, even before first billing. |
| Orders | Displays standard transaction rows for purchases—covers both one-time and subscription related orders. |
| Premium Programs | Filters transactions involved in additional/optional paid features or upsells to a user or subscription. |
| Refunds | Surfaces all refunds processed, including full or partial amounts, always tied back to the original payment. |
| Sub Renewal | Catches scheduled renewal payments for active subscriptions—distinct from the first charge or opt-in events. |
| Sub Renewal Retry | Shows reattempts of failed renewals (e.g., if a card failed, the system’s retry attempts are listed here). |
| Sub Start | Displays the very first payment charged on new subscriptions. |
| Sub Start Retry | Captures retry attempts on failed initial subscription payments, common when user’s card declines at sign-up. |
| Test | Filters out transactions marked as tests. Useful for sandbox, staging, or QA review. |
Full Transaction Statusses & Common Decline Codes
| Filter Option | Description |
|---|---|
| Account Closed | The card account used for the transaction is now closed by the issuer. |
| Account or Card Restricted | Account/card is blocked due to unusual activity or restrictions imposed by the issuer. |
| Amount Exceeds Limit Code: 61/65, common | The transaction was declined because it exceeds the cardholder’s allowed credit limit. |
| Approved | The payment has been authorized and accepted by the bank or processor, successful result. |
| Authorized | Payment was pre-approved by the bank, but not yet captured or settled. |
| AVS Check Failed | The Address Verification Service (AVS) check did not match—possible fraud or data entry error. |
| BIN Blacklisted | Card’s issuing bank is blacklisted, payments from this BIN is blocked. |
| BIN Country Not Allowed | The card’s issuing country is not permitted per your business rules or geoblocking. |
| Call Issuer | Issuing bank requests the cardholder contact them to approve or resolve the transaction. |
| Card Expired Code: 54, common | The payment was rejected because the credit card’s expiration date has passed. |
| Card Verified | The card was validated successfully (often a pre-auth or card check event). |
| Communication Error | A technical issue prevented the processor from communicating with the bank or network. |
| Declined | The transaction was denied by the issuing bank for unspecified reasons. |
| Declined - Refer to Issuer Code: 01/02, common | Declined, cardholder must contact their bank for more information. |
| Declined - Stop Payment | Declined because the cardholder requested a stop payment with their bank. |
| Declined - Update Cardholder Data | Declined due to outdated or incorrect cardholder information, requires updating details. |
| Do Not Honor Code: 05, common | Issuer or network refused the charge for compliance or risk reasons—customer should contact their bank. |
| Expired Card Code: 54, common | The card’s expiration date is in the past, so payment cannot proceed. |
| Incorrect PIN Code: 55, common | The PIN entered (if applicable) was incorrect for this card or device. |
| Insufficient Funds Code: 51, common | Not enough balance is available on the card/account to complete the purchase. |
| Invalid Card Code: 14, common | Card number is not valid, usually a typo, unissued, or legacy card. |
| Invalid Credit Card Number Code: 14, common | Declined because the card number entered is not valid or not recognized. |
| Invalid Merchant Code: 03 | Declined because the merchant account is not recognized or is not valid. |
| Invalid Payment | Payment failed due to an unsupported or incorrect payment method. |
| Invalid Transaction Code: 12, common | The request does not match any valid transaction type or parameters. |
| Invalid US Address | Address entered does not match recognized US address requirements. |
| Issuer Declined | The bank specifically refused payment, see cardholder’s bank for more info. |
| Issuer Declined - Call Issuer | Declined, cardholder’s bank requests they call to authorize or resolve the payment. |
| Lost Card Code: 41, common | Card has been reported lost, blocked by card network or bank for security. |
| Max Transaction Limit Exceeded Code: 61/65, common | Transaction amount is over the maximum allowed for the card/account. |
| No Card Number | Declined because no card number was provided with the payment request. |
| No Such Card Code: 14 | The entered card number does not exist or is no longer active. |
| None | No status assigned or the status field is blank for this transaction. |
| OMIT STATUS | Status intentionally hidden or not included in reports or exports. |
| Over Limit Code: 61/65, common | Transaction would put the card/account over its set spending or credit limit. |
| Pick Up Card - F Code: 07, common | Card reported lost or stolen, merchant instructed to retain the card if possible (fraud flagged). |
| Pick Up Card - NF Code: 04, common | Card requires pickup, reason not specified, merchant should retain card if feasible. |
| Pick Up Card - SF Code: 59 | Special fraud detected, merchant should pick up card, indicates severe risk or security alert. |
| Preauthorized | Card pre-authorization completed, funds are reserved but not captured. |
| Processor Failed | Payment could not be completed due to a processor (gateway/acquirer) error. |
| Processor Failure | Transaction unsuccessful, upstream payment processor failure occurred. |
| Request Confirmation | Additional confirmation is needed (e.g. 3DS, SMS, or email) before completing the payment. |
| Stolen Card Code: 43, common | Card marked as stolen by issuer, transaction blocked for security. |
| Strong Customer Authentication Required | Payment halted pending additional customer authentication (e.g. 3DSecure challenge). |
| Submitted | Transaction data sent for processing but final outcome not yet received. |
| Success | Transaction processed and completed without issues. |
| Transaction Cancelled | The transaction was cancelled by the user, system, or administrator prior to completion. |
| Transaction Complete | Payment fully processed and finalized, settled successfully. |
| Transaction Declined | Payment rejected by issuer, network, or processor for any reason. |
| Transaction Error Code: 06 | General transaction failure, an unspecified error occurred during processing. |
| Transaction Failed | Transaction did not complete successfully, may be due to error, decline, or other failure. |
| Transaction Invalid | Invalid transaction, incorrect parameters, data, or unsupported action. |
| Transaction Not Allowed Code: 57, common | Declined, transaction type or attempt not permitted by business or network rules. |
| Transaction Not Permitted | Payment attempt not allowed, restricted by issuer, processor, or merchant settings. |
| Transaction Rejected | Transaction was refused after evaluation by network, fraud, or business logic. |
| Transaction Reversed | Payment has been reversed or rolled back, funds returned to the payer. |
| Transaction Suspended | Payment is on hold pending review or additional checks (e.g. compliance, fraud). |
| Transaction Terminated | Stopped (terminated) by user, system, or admin before processing finished. |
| Transaction Timeout | Transaction request timed out—no response from network or user within allowed window. |
| Transaction Unavailable | Transaction cannot be retrieved or is not available for review (system or sync error). |
| Transaction Void | Authorized payment was voided before funds settlement—no charge finalized. |
| Unsubscribed | User unsubscribed from a service or recurring billing cycle (affects subscription payments). |
| Unsupported Transaction | The attempted payment type is not supported by your store, gateway, or business rules. |
You can check all Decline Codes to see its meaning of each decline code and what you can do if you encounter a transaction decline.
Other Filter Options:
| Filter Name | Description |
|---|---|
| Amount | Filter for transactions by specific amounts or a comma separated list (e.g. search for 100, etc.). |
| Auth Codes | Input one or several authorization codes to find matching transactions, useful for reconciling payments with processor or bank. |
| BIN | Enter Bank Identification Numbers to view transactions tied to particular issuers. |
| Campaign | Filter results by marketing or sales campaign markers, if campaigns are tracked per transaction. |
| Company | Display transactions for specific tenant under your Paysight account. |
| Descriptor | Search by payment descriptor text (how the charge appears on cardholder’s statement) for audit or support. |
| Find all transactions associated with a specific customer email address. | |
| First Name / Last Name | Filter by customer’s first or last name (useful for direct lookup or support queries). |
| Last 4 | Enter the last four digits of a card to find all payments by that partial card, helpful for customer support/fraud review. |
| MID | Merchant ID filter—shows payments routed through a specific payment provider or sub business. |
| Order ID | Enter one or more order IDs to pull up exact transactions for dispute, refund, or reconciliation. |
| Product | Restrict results to transactions involving a specific product or service sold. |
| Shop | Filters transactions by a specific online store or sales channel if you operate multiple shops. |
| Subscription | Shows transactions related to a particular subscription ID, ideal for managing and auditing recurring billing. |
| Traffic Source ID | Filter by marketing or traffic channel identifiers, to analyze results per affiliate or ad source. |
| Currency | Show transactions only in specific currencies (e.g. USD, GBP, EUR, etc.), useful for multi currency businesses. |
| Sandbox | Toggle between “live” and “sandbox” (test) transactions, helpful for separating production and QA/test data. |
| Transaction ID | Directly enter one or more Paysight transaction IDs for pinpoint lookup. |
| Gateway ID | Shows transactions routed through a specific payment gateway provider (e.g. NMI). |
Use multiple filters together for advanced reporting.
E.g. find all refunds above $100 from a specific brand or shop, or all attempts from a certain BIN, or specify which both transaction type and statuses to check if it’s a merchant issue.
E.g. find all refunds above $100 from a specific brand or shop, or all attempts from a certain BIN, or specify which both transaction type and statuses to check if it’s a merchant issue.
View and export options
- By default, transactions will show 50 rows per page, you can select from 50, up to 5000 rows. If more rows is shown in one page, you may need to wait longer for all data to load.
- All data shown in the transactions can be exported as a CSV file.
- If no filter is selected, the max date range is 7 days. It will show all once some filter options are selected.
- You can use the search bar if you know a specific keyword from a transaction, helpful for quick look up.
Transaction Detail View
Expand a transaction to see full context:- Customer Info: Name, masked card, email, address if available.
- Payment Details: Order/product, store, MID, status and timestamp, attempt number, billing cycle, session/source, and any applied coupon or metadata.
- Timeline: See every action, such as refunds, chargebacks, alerts, linked to that payment by original or related transaction ID.
- Session Info: View checkout method, device type, IP country, browser, and additionals for audit.
- Actions: Refund, void, or manage the subscription directly from the detail.
Special Workflows & Transaction Flags
- Refunds: Always tied to original payment and billing cycle. Quickly filter by both to see where money was returned and why.
- Voids: Uncaptured or cancelled authorizations. Most often seen in billing cycle 0 (sign up or pre-auth testing).
- Chargebacks: Appear automatically if your provider is supported, or after upload via the Chargeback Upload tool. Indicates lost revenue and helps track dispute rates.
- Alerts: Early warnings (e.g. Ethoca, RDR) that let you preempt chargebacks by automatic or manual refund/action.
Real-World Transaction Use Cases
- Billing Support: Look up customer by email, then review all payments, sign-ups, refunds, and disputes in timeline order.
- Decline Analysis: Filter for all “Issuer Decline” attempts in the past week to spot card or fraud issues.
- Refund & Chargeback Review: Combine filters for transaction type and billing cycle to see all cycle 1 refunds, or new chargebacks affecting your business.
- Export for Reconciliation: Export filtered results for accounting, audit, or cross checking processor payout batches.
- Subscription Management: Explore into any transaction to manage ongoing subscriptions, cancel, refund, or view renewal attempts.
Next Steps
Paysight Reports
Analyze performance, payments and trends with Paysight Reports
Card Declines
Check which types of declines are there and what the decline codes means.
Customer Management
Learn how to manage refunds, subscriptions, and blacklisting in Paysight.
Retry Strategies
Learn how to use Retry Strategy to minimize customer disruptions.
If you have complex audit, dispute, or export requests, reach out to Paysight support or your account manager for expert help.
Paysight Transactions gives you a real-time, reliable window into every customer event. With fast search, clear filters, and one click exports, you have what you need for great operations and customer support.